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| Default Prevention Representative |
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| Department: |
Asset Management |
| Location: |
Louisville |
| Supervisor: |
DP Team Leader / Asst. Team Leader |
| Status: |
Full Time: Non-Exempt |
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| Summary |
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Performs collection activities on delinquent federal and private student
loans to ensure compliance with corporate and federal due diligence
requirements. Obtain financial information to negotiate repayment
arrangements to cure and/or resolve delinquency level of student
loan accounts.
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| Job Duties |
- Contacts delinquent or defaulted borrowers by telephone and/or
automated dialing system, and written correspondence; negotiate
terms for repayment of debts within the limits of the law, regulations,
policies, and procedures governing the collection of delinquent
or defaulted accounts.
- Contacts listed references by telephone in an attempt to obtain
location information of the student borrower.
- Documents in the borrower's record, all contacts with the borrower
and attempted contacts.
- Counsels borrowers on deferment/forbearance eligibility or other
payment options.
- Employs excellent listening skills, applies program knowledge and
utilizes available research resources in order to understand and assess
student borrower situations as well as to identify potential avenues
for resolution.
- Uses available skip resources to locate borrowers.
- Using persuasive speaking techniques, superb customer service skills,
and call control techniques, counsels student borrowers on methods to
avoid default and successfully resolve delinquency.
- Researches account history and imaged documents to locate new information.
- Researches accounts for errors and processes requests for account adjustments.
- Demonstrates excellent telephone communication skills.
- Consistently meets Corporate and Department goals and deadlines.
- Adhere to Corporate Policies with regards to the Fair Debt Collection Procedures Act.
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| Minimum Qualifications |
- High school graduate or equivalent.
- Twelve months of call center experience in debt collections, sales, or student loan servicing.
- Must successfully complete and pass the FDCPA test.
- Strong oral/ written and inter-personal skills.
- Working knowledge of student loans preferred.
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